"Thread stuck in device driver" error

[cwsink]

Hello,

I've got a user that has been having blue screens very randomly. He will use his system for several days, then it will crash. Many times he's not even doing anything, or is away. It always crashes when SW is running, but I'm not convinced that it is necessarily a SW problem.

I searched for the error and got varied results, but all pointed to a faulty driver. He has downloaded the latest driver (approved by SW).

He's got Windows XP sp2, SW 2007sp1.1; NVIDIA Quadro4 980XGL.

Any help for diagnosing the problem? I'm not a techie, but neither can we afford one.

Below is an image from the event log:

Craig Sink
Mechanical Engineer
Force Design, Inc.

 

[smcadman]

I've used the free Driver Cleaner Pro to clean drivers on a few occasions.

Driver Cleaner Professional Editon is a program which helps you to remove parts of drivers that are left after uninstalling the old drivers.

http://www.drivercleaner.net/professional.php

SW07 SP1.0

Flores

 

[rporter]

The other thing to try is to reseat the video card itself.

 

[MarkTEng]

Open the case and check the capacitors around the CPU. If they are domed, they are bad and must be repaired or the MB replaced. I've replaced five MBs at work due to bad capacitors and they all exhibited the same issues you describe, coming to work in the morning and finding a BSOD on a PC that was not used during the night. The computer industry has been plagued with bad caps in an effort to cut costs.
I agree with the drive cleaner after the uninstall of the drivers, but my bet is on power fluctuations on the MB caused by bad caps are leading to the BSOD.