Sorry for the late in reply. Went for a travel to all customer sites.
MedicineEng... I completely agree with u. You pictured the exact situation happening here right now. You are right, we have a service agency which will perform the repair and send the claim to us. After analysis of each...
Thanks for the quick reply. I have already breakdown the cost into different catagories. Like Billpsu said, i have seperated the cost of workmanship and warranty claim. The problem is we have a seperate agency which will take care of the service and send the bill to us. If the bill exceeds...
Dear all,
I got a new job. My one and only responsibility right now is to reduce the warranty cost and finding the root cause. Last year the warranty cost went up from 1.5% to 3%, they r losing $5M every year. SO my question here is what tool would be appropriate to analyze the problem. Also...
