thanks BML and franklineng for your inputs.a queuing study was really at the back of my mind from the start. however my boss cautioned me that the number of servers (staff members) that my model should generate (this model by the way is supposed to be applicable in all of our branches, i mean...
hello everyone,
i work in a telecoms company and i was tasked to come up with a capacity plan (manpower plan) model for our retail stores. having been accustomed to capacity planning in a manufacturing setup i seem to be having some difficulty in its application in the service industry.guys...
