Who's the vendor?
Given the current economic downturn vendors should be kissing lot of frogs to keep customers happy. If the factory tech support is not helpful, try a distributor/rep for that factory. You may be able to get some help that way.
http://www.clrwtr.com/ABB-Controls-Contactors.htm
What's the manufacturer of your encoder? You should try the datasheet on manufacturers website. Most manufacturers have all their product tech data available online now. We use Kubler & Accu-Coder. They have lots of information available on .pdfs.
http://www.clrwtr.com/Kubler-Encoders.htm...
Give these guys a call. I got some help for ABB disconnects from them.
http://www.clrwtr.com/ABB-Switches.htm
ABB's main phone number in the US is 440-585-7804. You'll have to navigate to the correct area from the menu. I believe tech support is option #4.
